Refunds Policy
At Nili’s Home Day Care, we understand that circumstances may arise that require changes to your child’s enrollment status. This Refunds Policy outlines our guidelines for refunds in various situations.
1. Withdrawal Prior to Enrollment:
- If you withdraw your child’s enrollment application before the start date of their scheduled enrollment, a full refund of any tuition fees paid will be issued.
2. Withdrawal After Enrollment:
- If you withdraw your child from Nili’s Home after the start date of their enrollment, refunds will be issued according to the following schedule:
- Withdrawal within the first week of enrollment: 75% refund of tuition fees paid.
- Withdrawal within the second week of enrollment: 50% refund of tuition fees paid.
- Withdrawal after the second week of enrollment: No refund will be issued.
3. Non-Attendance:
- No refunds will be issued for absences, holidays, or closures due to inclement weather or other unforeseen circumstances.
4. Notification of Withdrawal:
- Parents/guardians must provide written notification of their intention to withdraw their child from Nili’s Home. Verbal notifications will not be accepted.
5. Refund Processing:
- Refunds will be processed within 30 days of receiving written notification of withdrawal. Refunds will be issued in the same form as the original payment (e.g., credit card refund, check).
6. Exceptions:
- Exceptions to this refunds policy may be made in extenuating circumstances, such as a medical emergency or relocation. Requests for exceptions must be submitted in writing and will be reviewed on a case-by-case basis by Nili’s Home administration.
7. Contact Us:
- If you have any questions or concerns about our refunds policy, please contact us at [email protected]. We’re here to assist you and ensure a smooth transition for your child.
Note: This refunds policy applies only to tuition fees paid directly to Nili’s Home. Any additional fees or charges paid to third-party vendors (e.g., field trip fees, extracurricular activity fees) are subject to the refund policies of those vendors.
Thank you for choosing Nili’s Home as your day care. We appreciate the opportunity to serve you and your child, and we strive to provide a positive and enriching experience for all families in our care.